There are times when we just cannot seem to get to the heart of the problems that we face. We hold meetings to move things on but they can get bogged down in the detail of the performance data that screams at us that there is a problem and numerous opinions as to how to solve them. We look for consensus when actually what is required is an objective analysis of what is really going on.
“To resolve the service problems that you face, you first of all need to have the courage to acknowledge that you do have a problem and that it is not going away.”
Healthskills offer a unique and more importantly, objective troubleshooting service which focuses on the human side of the organisation exploring issues of strategy, culture, leadership, teamwork and values which, if they fit, provide a sustainable foundation for success.
We work with clients for short, intensive periods and engage with them via one to one semi structured interviews, service observation and small group informal focus groups. By observing your business and talking to your people, we are able to challenge the status quo and work with you and facilitate re-engagement and help you rediscover your organisational energies.
We have a highly effective and qualified team that has considerable experience of looking at organisational and service service problems across the NHS and then offering high impact solutions to facilitate a step change in performance.
