Our people

Mark Greenfield

Mark is a Director of Healthskills. His primary focus is in transfer of learning to the workplace by practical application of skills and making personal development fun!

He has spent the last twenty years working with healthcare professionals in the NHS and the pharmaceutical industry, initially in business management and training, and for the last six years directly helping individuals to tap into some of their unlimited potential.

Mark works primarily in the areas of clinical leadership, team facilitation and skills development. He is an accredited coach, qualified to train to step II in the Myers Briggs Type Indicator and is trained in NLP.

Ann Hepworth

In a career spanning 17 years in the NHS, Ann worked in a variety of organisations developing her skills as an organisational development consultant/change manager. This included roles developing leaders and teams in acute, primary and tertiary organisations, roles in Regional Office and the Modernisation Agency supporting organisational change and roles in strategic health authorities supporting performance development.

In 2006, Ann left the NHS and has worked successfully as an interim manager and consultant for a range of organisations, including the Department of Health.  As a Director of Healthskills, Ann uses her expertise in Board development, World Class Commissioning, determining strategy and managing complex and dynamic change with a variety of our key clients.

Ann’s enthusiastic style encourages a participative approach to change and development. She uses a range of tools to gather data and intervene effectively in systems and applies her knowledge of organisational design to create a positive impact on groups.

Mary Holmes

Mary has worked with Healthskills since its inception. She has worked at senior levels in both public and private sector organisations and is passionate about creating vibrant environments in which people can develop and deliver positive results. While working in a major teaching hospital she led personal and organisational change, facilitated public engagement and encouraged organisational involvement in a range of diversity issues.

Mary’s portfolio of personal and leadership development with a wide range of clients includes coaching to maximise personal achievements; working with new and also dysfunctional teams to enhance performance; development programmes designed to deliver organisational change; support to individuals challenged to adopt new ways of working. Mary is an Ashridge Accredited Coach and a Member of the Association of Coaching.

Paul King

Paul joined Healthskills in August 2007 having spent 18 years working within the NHS either directly, or as an Account Manager and Service Change lead within the private sector. His interests are focused mainly on transformational change, the effects of behaviour within organisations, working with dysfunctional teams and promoting the use of information and process improvement.

Paul is an experienced facilitator and project manager having successfully led and implemented new technology, new systems, new infrastructure and redesigned roles for evolving and changing organisational models. Between 2000 and 2003 he introduced a standardised approach to the use and collection of morbidity information within general practice across a whole health authority area, the work being nationally recognised. He has also facilitated patient pathway redesign using LEAN thinking across a whole Mental Health and Acute Trust in support of their foundation trust integrated business plan.

Paul is a qualified project manager, manager and facilitator and is level A qualification in psychometrics.

Charles Marshall

Charles is a Director of Healthskills and is engaged primarily as a consultant, trainer and facilitator working with groups of healthcare professionals in the NHS and the Pharmaceutical industry.

With an academic background in Psychology and Economics, Charles has over twenty years experience working as a senior business manager. A great deal of this work has centred upon the development of leadership within organisations and the creation and maintenance of effective teams.

Highly influenced by modern management ideology, his main focus is on leadership and personal development, and how this can drive performance and achievement by the development of  successful leadership strategies and empowering attitudes.

Charles is a qualified coach at Diploma level, an NLP Practitioner and accredited HBDI profile administrator.

Anne Tofts

Anne is Managing Director and a founder of Healthskills.  She is primarily involved in working with the boards and senior teams of healthcare organisations on strategy and leadership development.  Anne has also been asked to facilitate whole system events including engagement events with Lord Darzi and David Nicholson.

With over 25 years experience in the NHS including in a hospital based operational role and 6 years at the Department of Health, Anne brings an in-depth understanding of management and leadership issues.  Perhaps her most challenging role was as regional director for organisational development in South East Thames supporting the implementation of NHS Trusts.

Anne has a particular interest in working with clinicians on leadership Issues, identifying the benefits and issues that will engage them to achieve real and lasting change in organisations and service provision.

Our Client Support team

Our talented client support team ensure that we are responsive to our client needs and requests and maintain a high standard of delivery and presentation.

Lucie Gilbert and Debbie Pearson manage client projects and leadership programmes from the moment that we frame a proposal to the final day of delivery and evaluation. An important part of their role is to maintain regular communications with all of our clients and programme participants.

Tess Knight ensures that all of our team can function efficiently and effectively wherever we need to be in the UK; a logistical challenge at times with a team working throughout the country.

Fiona Humphreys has been with Healthskills for over 12 years as our very efficient Finance Manager.

Adi Jefferies is our highly talented Web and Graphics Design Manager and is the creative brain behind our presentations.

Our Academy of Specialists

The Healthskills Directors are supported by a diverse team of specialists from the commercial and public sectors.  Our Academy of Specialists bring a wealth of clinical and managerial leadership expertise and experience that spans the health, local government and prison service sectors.  This team enhances our ability to provide innovative and leading edge support to our clients.

Academy Members:

• Justine Aldridge
• Dr Alison Baker
• Sarah Banham
  Sarah is an Advanced Nurse Practitioner and contract holder of Rowley Healthcare PMS Practice. Sarah has always been active in pioneering innovation and improvement in service delivery. \she is involved at a national level as advisor to the Department of Health, at sector level as a Board and PEC member of Wyre Forest PCT and at local level in spearheading new approaches to delivering primary and community based services.
  
  As one of the few nurses who own and hold principal roles in general practice, Sarah is committed to the development of new roles working across traditional boundaries. The practice has succeeded in repatriating 70% of all outpatient activity to primary care over the last 3 years, reducing emergency admissions, reducing referral rates and improving preventative health and social care of the local aging population.
  
  Sarah plays a lead role for Healthskills in its pioneering work developing primary and community services.
• Barbi Birdseye
  An engaging trainer, facilitator, presenter and coach with a passion for customer service and a drive to promote business improvement through people development. A foundation of experience gained within British Airways, promoting best practise principles both internally to colleagues and externally to visiting UK business leaders.
• Ros Boddington
  Ros is highly effective professional with a strong track record in organisational development in large, complex organisations. An experienced consultant, coach and facilitator both locally and nationally across the NHS and in international healthcare. Able to translate strategic thinking into organisational reality, and to work successfully with individuals and teams at all levels to achieve real and sustainable change and enhanced performance.
• Dr Colin Browne
  Following eight years as PCG chair and PCT PEC chair and then over the last year as medical director in the 2010 whole system reconfiguration of services in Sandwell Colin has been instrumental in leading and implementing radical reform of local health and care services. His ability to engage clinicians, managers and the public in a dynamic vision for local health services has been key to the shared acceptance of the 2010 vision for the West Birmingham health system. To enable an accelerated process to redesign primary and secondary healthcare services, the PCTs and NHS Trust have established the 2010 Agency. Its purpose is to create a stable organisational framework to achieve long term service redesign. The collective vision of the Agency is to build new community based facilities whilst investing in new hospital facilities for a reduced number of patients. The 2010 vision has the active support of clinicians working in hospitals as well as primary care settings.
  
  Colin’s current role is to improve clinical engagement in the practice based commissioning cluster going round to each practice to discuss issues with them directly from their perspective. He is able to express practice based commissioning in a way they can see is a benefit to them both in terms of the development of new and better quality services outside of hospital and also the opportunity to develop high-quality services inside the practices.. Colin believes that if PbC is to succeed we have to develop a central structure that deals with practice based commissioning but develops good and trusted two-way relationships with its practices. Indeed that has resulted in enthusiastic agreement and support for the efforts of their PbC team allowing rapid development of services and agreement on commissioning strategies.
• Sian Carter
• Stephanie Cartwright
  Stephanie has worked in and alongside the NHS for nearly 17 years and is currently Head of Market and Commissioning Development for Dudley PCT in the West Midlands. Her other roles in the NHS have included Executive Assistant, Business Manager and Practice Based Commissioning Manager.
  
  Stephanie worked for Healthskills for four years as Client Support and Business Manager and was involved in many projects supporting organisational development and the evolvement of Practice Based Commissioning, before returning to the NHS in 2008.
  
  Her current responsibilities include leading system management and market development for the PCT, and also leading the development of both Partnership and Practice Based Commissioning. She is goal lead for Championing Innovation and Excellence, which is one of the PCT’s 10 goals as part of their Strategic Plan.
  
  Stephanie has an MSc in Organisational Development and Management Learning, and a Post Graduate Diploma in Strategic Commissioning, and has a particular interest in developing relationships with all stakeholders in the spirit of a patient centred NHS.
• Miranda Coates
  After starting her career at the Leeds General Infirmary, Miranda worked for the Institute of Health Services Management and also for the Market Research Society. In 1997 she established herself as a training consultant working with public and third sector organisations.
  
  Miranda has worked across the NHS offering both training consultancy and intensive coaching for individuals with performance problems. She has strong experience of developing managers, whatever their background, and facilitating their leadership skills.
• Herman Gilligan
  Herman is a behavioural scientist by background, with over twenty years extensive experience in human resource development consultancy from supervisory to Board level, across the public, private and third sectors, and with a particular focus on healthcare organisations.
  
  Specialist expertise lies in the fields of:

  • human resource development strategy
  • self-managed learning; action learning
  • team and leadership development
  • executive coaching and career management
  • performance management and competency analysis
  • assessment and selection processes; psychometric measures
• Jude Goddard
  Prior to consultancy Jude was a Director of Strategic Development and Partnerships at Craven, Harrogate and the Rural District Primary Care Trust, a post she held for five years. A Behavioural Scientist, Jude has a background in strategic and people development.
  
  She started her career in the probation service. At a later date in the NHS as a Training and Development Manager. She has a strong track record commissioning services, working in primary, community care and in Health Authorities. She worked with partner organisations to established a new NHS and Social Care organisation and led the successful service re configuration of 2 large NHS Trusts in West Yorkshire.
  
  Jude has over twenty years of experience in planning and community engagement.
  
  She has successfully lead public consultation programmes to deliver strategic change.
  
  Her leadership on community engagement, governance and scrutiny has received national acclaim
  
  She has extensive experience in designing and delivering training and organisational development programmes for the public sector.
  
  Over the past year she has been working with the pharmaceutical industry designing and delivering team building and development events for managers and clinicians across the UK.
  
  She was recently involved in teaching presentation and communication skills at an international level to NHS Consultants across the globe.
  
  Jude has recently delivered training and development on leadership and change to management trainees on the NHS Management Training Scheme.
  
  As well as organisational learning and development she is currently leading a strategic review of services across health and social care. Commissioned directly by health and social care, this entails an intensive review of Calderdale Primary Care Trusts’ Residential and In Patient Mental Health Services.
  
  Currently carrying out work as an associate for “Right Management”, a global “ Out Placement” organisation. She is currently involved in coaching senior executives from the public and private sector and supporting them in career transition.
  
  Jude is a partner in an independent organisational and people consultancy, called Imagine Results, based in West Yorkshire. www.ImagineResults.co.uk
  
  She has a Masters degree in Health Services Studies specialising in Leadership in the Public Sector.
  
  Jude is a certified professional workplace mediator and “organisational psychologist”.
  
  She is part way through her training to become a European recognised “Certified Transactional Analyst”. She uses psychological and psychotherapeutic models of how to work with teams and individuals to deliver change at all levels.
• Tina Gossage
  Tina is a Personal Development Consultant with a passion for enabling people to feel proud of who they are and support them in developing life skills. As a Personal Coach and Action Learning Facilitator she possesses the skills required to motivate and encourage individuals to recognise what they need to do differently or better, in their skills and behaviour, to enable them to be more effective.
• Jane Honeybourne
  Jane originally trained in the NHS where she worked for over twenty years. She took a special interest in the introduction of multi-disciplinary training and development and was responsible for the successful introduction of a major change initiative in primary care and the development of working partnerships with local industry. She is an experienced Action Learning Set Facilitator.
  
  Jane has an MSc in Manager and Organisational Development and has a Diploma in Performance Coaching. She is Vice Chair of the Board of Directors of a Birmingham based charity.
• John Jackson
  John Jackson is a CEO with extensive general and operations management experience derived in public and private sectors at board level in the UK and internationally. He previously lived and managed businesses in much of Western Europe and is experienced in leading global lines of business. John now works as an Interim Manager and has successfully completed assignments in the UK, continental Europe and the Middle East.
  
  John specialises the strategic leadership of organisational change and transformation, as well as performance improvement, and has a strong delivery focus. He is highly adaptable and rapidly begins to contribute to an organisation. John has excellent commercial skills, which he developed in small and large subsidiaries. He is a ‘hands-on’ manager and has a passionate belief that virtually all organisations can improve their performance through focus and motivation - John inspires others through clear vision, direction and enthusiasm.
  
  He is a very effective manager in both public and private sectors and has expertise derived from working in the water, telecommunications, energy and government sectors.
  
  John is also a Non-Executive Director of the South East Ambulance Service. He provides private sector operational, commercial and business development expertise into the Trust, as well as being the lead on Emergency preparedness.
• Byron Lee
  Byron is a training and management consultant specialising in the field of equality and diversity, with an extensive experience of working with the Health Service. He provides simple, practical, innovative and effective consultancy, and training and development solutions to enable individuals, teams and organisations translate principles into practice. He has developed a range of effective learning methods and tools, and therefore is able to offer stimulating and worthwhile learning experiences that Add Value and Make a Difference to what people do in the workplace and beyond. He is currently working with a number of SHAs, PCTs and NHS Trusts with their diversity and equality agendas, including strategic plans.
• Laura Lindell
  Laura is a Training Consultant and Coach with many years experience delivering programmes in both the public and the private sector. Laura has a degree in psychology and is a Master Practitioner and Certified Trainer in Neuro-Linguistic Programming (NLP). She uses a coaching approach which enables individuals and teams to recognise and work with their values and to acquire the tools which will enable them to accelerate their own performance.
  
  Her professional background includes 16 years lecturing in psychology and human performance in further and higher education following which she spent 5 years in a senior management role. Laura has been delivering a range of training programmes for a cross section of the NHS for over 6 years. She works with clinical and non- clinical staff on a range of programmes designed to improve their ability to improve their performance. She is known for her warmth and energy as well as her passion for creating a climate in which to maximise learning.
• Deborah McKenzie
  Until July 2009 Deborah was Principal in the Organisational Development and Policy unit at OPM, working on a wide variety of projects ranging from supporting Health Trusts as they introduced Foundation status practices (which entailed them becoming more commercial in their approach and changing their governance structures and operating models); to reviewing the latest Government legislation and guidance to determine how it could be effectively implemented; to working with cohorts of senior civil servants who wished to improve their Leadership capabilities; to individual and team coaching for Directors/Senior Managers across the public sector. Deb is a Non Executive Director at Royal Surrey County Hospital. She is also an NHS LQF 360 accredited facilitator and has MBTI accreditation, OPP, Oxford. She has extensive Leadership Development experience.
• John Pearson
  John contributes to strategic and operational business initiatives by combining business experience with organisational, team and individual development skills. His expertise has been gained over twenty-seven years in high technology environments whilst working within manufacturing, communications, service industries, finance, IT and public sector organisations.  John manages to successfully combine consulting, project and management skills with a strong commercial base gained through business management, sales support and project management to organisations in the UK, Europe and Asia.  His professional experience is complemented by Six Sigma process improvement skills and postgraduate development and research in Organisational Development and Change.
  
  John is achievement and team oriented with strong conceptual, interpersonal and communication skills.  He relishes challenge and is keen to develop and apply the potential of colleagues, customers and himself.
• Howard Perry
  Howard joined Tower Hamlets PCT as Interim Managing Director of Community Health Services, having returned to working with the NHS from the independent sector. Howard brings healthcare management expertise from leading the efficiency and effectiveness programme for the 26 Hospitals within BUPA Hospitals Ltd (now SPIRE Healthcare) where he was the National Head of Network Change.
  
  Howard has extensive NHS Community Healthcare experience including leadership of Billericay, Brentwood and Wickford PCT as Chief Executive throughout its five year life achieving 3 star performance within the Healthcare Commission star rating system and Improving Working Lives Practice Plus status. Howard is no stranger to the North Thames corridor having held Executive roles within the former Barking, Havering and Brentwood Health Community Trust.
  
  Prior to joining the NHS (in the early 1990s) he held senior Project Management roles in the aerospace electronics industry working on a wide variety of projects from the Space Shuttle SkyNet Programme to the avionics for a new Westland Helicopter.
  
  Howard travels extensively, most recently to the Arctic Circle in Summer 2007 and New Zealand this past autumn, he is a keen photographer and as a qualified marine navigator likes to spend his spare time afloat around the rivers and coastal waters of southern England.
• John Philp
• Richard Quinton
  Richard Quinton is a qualified Chartered Accountant with experience over the last 30+ years in commercial, public sector and charity sectors. For over 25 years, Richard worked in retail including as Finance Director of Biba, Selfridges/Lewis’s Group, SWEB Retail and Gateway Foodmarkets. A core component of his work was introducing robust information systems; developing/recruiting strong, successful finance teams and major company restructuring and reorganisation. Other experience includes Finance Director for a chemical manufacturing company. Richard also ran his own Consultancy providing finance advice to a number of companies in different sectors.
  
  Latterly, Richard spent 7 years as Finance Director for the Isle of Wight NHS Trust covering acute, community, mental health and ambulance services. During this time he was responsible for the merger of the island’s Acute and Community Trusts and the finance and IT strategy supporting service development within the Trust. Efficiency was significantly improved to meet stringent CIPs so that the Trust achieved financial balance. Richard set up the organisational structure, recruited and developed the finance team and introduced effective management information for the Board.
  
  Since 2003 Richard has run his own consultancy, primarily working within the NHS. This includes work on major development and reorganisation programmes for NHS London, Wandsworth /Sutton and Merton PCTs, SW London SHA and St George’s Healthcare NHS Trust. Other jobs included acting as part-time finance director for a private company and conducting a detailed review and providing recommendations on prisoner education in London for the Learning and Skills Council. These are now in the process of implementation.
  
  Other activities comprise 7 years as Governor of the Isle of Wight College, including a period as Vice-Chairman, Audit Committee and Finance Committee Chair and, for many years, Honorary Treasurer for Age Concern, Isle of Wight.
• Carole Renshaw
  Carole is an experienced and respected Personal and Organisational Development Consultant and Interim Manager working across health, social care and the housing sector. She is comfortable and skilled in working with organisations of varying strategic directions and is described as someone who can quickly grasp the environmental landscape in ambiguous climates. She had a successful career background in health and higher education at senior management and executive level which equips her to deal with corporate and boardroom level decision making interventions in her current consultancy work.
  
  She is routinely bought into projects and assignments where deep diagnostic work is needed to draw out the key organisational behaviours and characteristics that inform future development programmes. She has a pragmatic and solutions focussed approach to her work and draws on her methodology for inquiry and rigour as a fundamental platform for her assignments.
  
  Carole is an active Action Learning Set facilitator having delivered programmes running from 3 months to 3 years. She is also passionate about the influence of Emotional Intelligence on behaviours and actions, the power of inquiry, and has a real feel for supporting organisations in the throes of recurrent change. She confidently delivers a range of workshops on key management development subject areas and facilitates various events that support team mergers, strategic away days, staff engagement activities and large scale conferences and events. She has the capacity to create a sense of inclusion in her work, whether that be in a 1-2-1 coaching session or through large group facilitation.
  
  Carole holds an MSc in Training and Performance Management, a BA (Hons) in Business Administration and is also certified to Business and Master Practitioner level in Neuro Linguistic Programming (NLP). She is also trained and equipped to run Pinpoint facilitation (www.pinpoint-facilitation.com ). Finally, Carole has previously held the positions of Vice Chair and Chair to Stafford and District Age Concern and as such, is used to working with membership and not-for-profit organisations.
• Dr Isobel Simpson
  Isobel has worked extensively with leadership teams and boards of global blue-chip organisations in a wide range of industries: petrochemicals, IT services, telecoms and renewable energies.
  
  She has both functional and operational experience including strategy and planning, business management and sales operations. Her key skills include corporate, business and marketing strategy development and implementation, financial management, planning, programme management, and analysis.
  
  An effective and persuasive communicator with strong influencing skills, she operates successfully at all organisational levels. She is an experienced leader of multifunctional and geographically diverse teams and has a track record of successful delivery.
  
  Isobel is a non executive director with South East Coast Ambulance Service and is Chair of their Foundation Trust Project Board.
• David Sykes
• Aled Thomas
  An experienced international Facilitator, Coach and Consultant, who combines a deep knowledge of HR with commercial and business experience at the highest levels. His unique approach is to bring to clients the best combination of team development, leadership training, performance and talent development ideas to create high performing teams capable of delivering against real business challenges.
• Kelley Webb-Martin
  

  Kelley has over 15 years experience in Health and Social care with a focus in Service improvement, change management and transformation. She implemented family group conferencing, in criminal justice/youth offending in East London and formulated the governance procedures required.
  
  Kelley developed service specifications following diagnostic and system analysis and successfully implemented independent management of care packages for clients with challenging health and social concerns and received a recognition award as a result.
  
  As a clinician with a post-graduate in Public health, the NHS environment is of particular interest. Kelley held posts as an Interim Manager in Clinical Governance, worked as part of a project team to develop DPO and tariffs for a service provider in London and facilitated professional development forums for managers, as part of re-structure and transformational processes.
  
  She completed the transformational leadership programmes facilitated by Healthskills in Tower Hamlets PCT which led to qualifications in Project management (Practioner). Kelley is currently building a portfolio of creative tools for successful management and employee engagement.

Our Partner Organisations

We have also built alliances with Partner Organisations that provide complementary services to ours.  This enables us to provide a fully comprehensive service to our clients whilst allowing us to focus on our core competencies.

Our Partner Organisations are:

• Loop2
• University of Teeside
• Dynamic Leadership Company
• getCarterpr is a PR, communications and film company established by Sian and Paul Carter in 2006. They work with organisations and companies to deliver tailor-made solutions, on time and on budget, from corporate publications to complete PR, media and public engagement strategies and corporate/social marketing/information/training films. What sets them apart is the creativity, enthusiasm and personal attention to detail provided from the first conversation until completion of the project however large or small.
  
  You can view patient experience films made by getCarterpr at  www.getcarterpr.com/patientexp.html